Customer Support Administrator
Permanent - Full-time
The Customer Support Administrator is responsible for the day to day management of the administration relating to all customer issues. The successful candidate will take ownership of all ongoing administration of customers’ issues.
The Customer Support Administrator will be responsible for helping to drive an excellent customer service by supplying support to the Customer Services Department and communicating effectively with customers, partners and suppliers.
What you will do:
- Enter data to computer to support team administration activities
- Distribute and chase closure of defects.
- Process Customer Service invoices
- Maintain good relations with the suppliers and sub-contractors, local authorities and other departments
- Proactively liaise with Customer Relations Managers to support them
- Chasing contractors for closing open defects
- Take on extra support responsibilities for the team
What you will have:
- Ability to work independently, prioritise work and take initiative
- Works well under pressure/in a fast-moving environment
- Experience in dealing with customer and suppliers
Individuals seeking employments at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.
What we will offer you:
Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.
Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits work perfectly with our culture where you feel valued as a member of a successful team.
We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.
Friday 22nd March 2019