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1 job(s) found.
The purpose of the Group Customer Service team is to work closely with the Business Units and functional leads to transform how we operate to become a more customer-focused organisation. The team will achieve this by providing a live support service to the Customer Service teams; defining processes, policies and training that enable the efficient management of Customer Service activities as customers move into and live in their new homes; measuring and managing our end to end Customer Journey and using data and insight to drive continuous improvement and cost efficiencies; and continuously reviewing customer service practises outside of the new homes build industry to proactively champion a forward-looking Customer agenda.
As the customer face of Taylor Wimpey Logistics you will be responsible for the daily/weekly relationship with the site and regional based teams in your allocated area. You will build strong relationships gaining trust and driving service improvements, answering customer queries and looking for future business opportunities.