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2 job(s) found.
Customer Support Coordinator
The Customer Support Coordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. The successful candidate will take ownership of all ongoing customers’ issues and will be responsible to allocate resources including Customer Service Operatives and contractors to undertake remedial work in customers’ homes.
Working closely with the Customer Support Manager, the Customer Support Co-ordinator will be responsible for the collation and management of information and data upwards for analysis dealing with escalations of customer issues, where appropriate.
Customer Support Manager
The Customer Support Manager is responsible for the day to day management of the administration relating to all customer issues. This role manages the Customer Support Coordinators (CSCs) and takes oversight of all ongoing customers’ issues. The successful candidate will allocate resources including Customer Service Operatives and contractors to undertake work in customers’ homes.
Working closely with the Head of Customer Service, the Customer Support Manager will be responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate. The Customer Support Manager will also deputise for the Head of Customer Service when required.
This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed our customers’ expectations and help them with every step of their journey.
