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5 job(s) found.
Customer Support Operative - Directly Employed Multi-Skilled Trades Operative
The Multi-Skilled Tradesperson / Customer Service Operative is responsible for the day to day remediation of issues in customers’ homes. This role involves carrying out maintenance tasks in our customers’ homes involving a wide selection of skills including carpentry, dry lining, painting and decorating.
Working closely with the Customer Support Manager, the successful candidate will ensure the correct resources are available to undertake work in customers’ homes, on the appointed date and to resolve all issues once
Customer Support Operative - Directly Employed Multi-Skilled Trades Operative
The Multi-Skilled Tradesperson / Customer Service Operative is responsible for the day to day remediation of issues in customers’ homes. This role involves carrying out maintenance tasks in our customers’ homes involving a wide selection of skills including carpentry, dry lining, painting and decorating.
Working closely with the Customer Support Manager, the successful candidate will ensure the correct resources are available to undertake work in customers’ homes, on the appointed date and to resolve all issues once
Customer Support Coordinator
The Customer Support Coordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. The successful candidate will take ownership of all ongoing customers’ issues and will be responsible to allocate resources including Customer Service Operatives and contractors to undertake remedial work in customers’ homes.
Working closely with the Customer Support Manager, the Customer Support Co-ordinator will be responsible for the collation and management of information and data upwards for analysis dealing with escalations of customer issues, where appropriate.
Head of Customer Services
A fantastic and exciting opportunity has arisen within our regional business unit for an experienced Head of Customer Services. The role holder will play a key strategic role in acting as “Voice of the Customer” in the Business Unit to influence forward-looking actions that deliver an improving Customer Experience and bring emotions of the Customer Experience to life to drive more customer-centric thinking and behaviours.
We are seeking a dynamic person with the confidence, energy, personality and belief in delivering a great service and better ways to make our customers feel truly special. You will be the unit lead for all customer related matters and operate as part of the Business Unit Management Team (BUMT). The role holder will be responsible for identifying best practice from a customer perspective, driving change and improving satisfaction throughout the build process from pre-start to successful home ownership.
Customer Support Coordinator
The Customer Support Coordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. The successful candidate will take ownership of all ongoing customers’ issues and will be responsible to allocate resources including Customer Service Operatives and contractors to undertake remedial work in customers’ homes.
Working closely with the Customer Support Manager, the Customer Support Co-ordinator will be responsible for the collation and management of information and data upwards for analysis dealing with escalations of customer issues, where appropriate.
