Quality Manager

Production is the backbone of our build process. Consistency in quality of build, safety standards and communication with our customers are all key components to a successful production team. 

In this crucial role, your main responsibility will be achieving high quality and consistency across all construction stages, which will delight our customers when they move into their new homes by improving quality assurance and building quality within production.

You will liaise with other departments outside of Production, ensuring sites comply with TW designs, details and standards, and implement support and development for site teams and trades to ensure a high construction standard is maintained throughout the build process. You will report findings, training and development requirements to the local production team and the UK Head of Production on a regular basis.

What you will do:

Site Quality Inspections 

• Conducting inspections across all sites within a BU on a regular rotating basis ensuring each visit is planned and programmed in with the Site Management and/or trades. 
• Complete quality reports using phone/tablet based app to record findings (Site Audit Pro). 
• Ensure the Build Quality Checklist (BQC) for the Site Management team and individual trade BQCs are being complete. 
• Ensure the BQC Quality Manager checklist is complete on each site when visiting. 
• Adhoc inspections of plots nearing completion to ensure HQI quality is maintained. 

Reporting 

• Collate and upload relevant findings, reports and photographs in relation to build quality, ensuring accuracy of weekly reports forwarded to the Production team, contractors and other departments as required. 
• Ensure any actions form quality reports are distributed and closed out by the relevant Site Management, Trade and/or department. 
• Attending meetings with Production Directors/Managers to relay key findings which will be used to inform management strategy. 
• Produce a monthly report to Regional Board and UK Head of Production summarising any points in regards to quality. 
• Issue Quality Non- Conformities and follow up on any actions. 
• Monitor and track progress of the business’s quality KPIs. 

Cross Functional Working 

• Liaising with Site Managers and Commercial over areas of concern or material issues which may result in quality risks. 
• Liaising with Site Managers, Production Managers and Commercial in regards to concerns with any contractors. 
• Liaising with Site Management and Technical in regards to issues with any drawings or details. 
• Maintain an open line of communication with the warranty provider to collaborate on potential areas of concern and build good relationships with inspectors. 
• Meet with the Head of Customer Service regularly to understand any concerns in regards to quality during the build. 
• Meet regularly with other departments to feedback and follow up any improvements in regards to quality. 
• Attend divisional quarterly meetings with the UK Head of Production. 
• As necessary attend NHBC resolution meetings for technical support. 

Training and Inductions 

• Coordinate training and development of staff on quality procedures and trade standards. 
• Responsible for conducting quality training as part of the induction for new site staff and apprentices. 
• Responsible for identifying training requirements and then coaching and training site management and direct trades in regards to build knowledge and quality. 
• Undertake Quality Inductions with new subcontractors. 
• Undertake quality training events with contractors and trades. 

What you will have:

• Excellent Communication Skills, written and verbal 
• Attention to detail 
• Problem solving 
• Time Management – Working to deadlines 
• Knowledge and experience of building standards and warranty provider requirements 
• IT skills – Microsoft package, and mobile applications 
• Driving licence
• Previous inspection role within the house building industry is preferred.

Individuals seeking employments at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective of background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.

Checks and eligibility to work:

To be successful in this role you must be able to prove eligibility to work in the UK and hold a full UK drivers licence. 

 If you are successful at interview and the Company considers making an offer of employment, you may be asked to give your consent to the following pre-employment check[s] being undertaken by our third-party provider, Experian (or any other appropriate third-party provider that the Company chooses to engage). 

The type of checks made will depend on the role in question but may include any or all the following

• Criminal records (DBS);
• Credit reference
• DVLA

The purpose of such checks will be to assess your suitability for the role.  If it subsequently transpires that you have given incorrect, false or misleading information, your application will not be taken further. 

What we will offer you:

Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.  
 
Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more.  Our benefits work perfectly with our culture where you feel valued as a member of a successful team.    
We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do.

We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.