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The Customer Support Manager is responsible for the day to day management of the administration relating to all customer issues.  This role manages the Customer Support Coordinators (CSCs) and takes oversight of all ongoing customers’ issues. The successful candidate will allocate resources including Customer Service Operatives and contractors to undertake work in customers’ homes.

Working closely with the Customer Service Director, the Customer Support Manager will be responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate. The Customer Support Manager will also deputise for the Customer Service Director when required.

This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed our customers’ expectations and help them with every step of their journey.

The Managing Director position for our regional Business Units is a very challenging and diverse role. You will lead the business unit, ensuring that short and long-term targets are achieved, and business operations support the Taylor Wimpey Business Strategy. You will set a long-term strategy and deliver this through a business plan that maximises current assets and develops the future pipeline of opportunities to enhance returns.

The Managing Director will also drive a continuous improvement, customer centric agenda, challenging the status quo and proactively identifying operational enhancements. You will ensure that the business is bought into and clear about the company direction and build sustainable performance by raising the bar in people capability and ensuring that the quality of talent within the business unit is able to deliver its future requirements.

The role requires an agile, inspirational, and talented leader, the role is diverse and challenging and a leading role in the organisation.

The Customer Support Coordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues.  The successful candidate will take ownership of all ongoing customers’ issues and will be responsible to allocate resources including Customer Service Operatives and contractors to undertake remedial work in customers’ homes.  
 
Working closely with the Customer Support Manager, the Customer Support Co-ordinator will be responsible for the collation and management of information and data upwards for analysis dealing with escalations of customer issues, where appropriate. 

When making the decision to buy a new home, it’s vital that our customers feel that they are in safe hands. Taylor Wimpey’s sales staff are pivotal in this process and are responsible for providing all the necessary information as well as offering different options to the customer to ensure they are fully supported throughout the buying process.  
 
Regional offices at Taylor Wimpey have a Sales and Marketing department with a Regional Sales and Marketing Director. They co-ordinate and oversee the marketing and sales of individual sites within their region, including their site-based sales advisors and negotiators.  
 
We have a fantastic opportunity for an experienced Sales Manager who has excellent communication skills, attention to detail, underpinned by a desire to succeed.

Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.

Taylor Wimpey takes part in the National House-Building Council (NHBC) Pride in the Job scheme, where our sites are independently assessed by the NHBC across 28 different standards. We are also committed to providing a safe place in which our employees and sub-contractors can work and to high standards of environmental management. Trades and labour are the backbone of our build process.

We build over 15,000 homes a year and are now looking to grow our directly employed trade teams, so if you are looking for a career on site then you’ll be joining a business with an inclusive culture and passion for getting things right first time. We are looking for quality skilled trades people that really take pride in the work they do, manage jobs effectively and build strong relationships with employees on site and customers.
 
 

We build over 15,000 homes a year and are now looking to grow our directly employed trade teams, so if you are looking for a career on site then you’ll be joining a business with an inclusive culture and passion for getting things right first time. We are looking for quality skilled trades people that really take pride in the work they do, manage jobs effectively and build strong relationships with employees on site and customers.
 
 

We build over 15,000 homes a year and are now looking to grow our directly employed trade teams, so if you are looking for a career on site then you’ll be joining a business with an inclusive culture and passion for getting things right first time. We are looking for quality skilled trades people that really take pride in the work they do, manage jobs effectively and build strong relationships with employees on site and customers.
 
 

We build over 15,000 homes a year and are now looking to grow our directly employed trade teams, so if you are looking for a career on site then you’ll be joining a business with an inclusive culture and passion for getting things right first time. We are looking for quality skilled trades people that really take pride in the work they do, manage jobs effectively and build strong relationships with employees on site and customers.
 
 

We build over 15,000 homes a year and are now looking to grow our directly employed trade teams, so if you are looking for a career on site then you’ll be joining a business with an inclusive culture and passion for getting things right first time. We are looking for quality skilled trades people that really take pride in the work they do, manage jobs effectively and build strong relationships with employees on site and customers.