Receptionist/Administrator (Job Share - Part Time) 5 days pw morning

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.
 

Job Summary

• To ensure continuous reception cover by operating a true job share with the other part time receptionist as a priority
• To deliver an efficient and professional Reception service operating the relevant telephone system.
• To ensure good customer care by responding quickly, politely and efficiently to telephone calls.
• Assist the Finance Department with processing invoices and dealing with queries when requested.
• Assist other Departments with administrative duties as and when required.
• To work collaboratively with the job share partner to ensure smooth and consistent running of all functions.

Primary Responsibilities

Handle ‘Phones and Console Management

• Answer the telephone in a professional and courteous manner as quickly as possible.
• Determine the purpose of calls and forward to the appropriate person/Department or interact with the caller on behalf of Taylor Wimpey.
• Take accurate messages from clients when necessary and deliver these messages to the appropriate person in a timely manner.
• To maintain the abbreviated dialling system and assist with the directory and ‘phone system

Visitor Liaison

• Welcome on-site visitors, logging them in and out of the Regional Office, always ensuring that Company Health & Safety/Security Policies & Procedures are complied with.
• Determine the nature of business and announce visitors to the appropriate person/Department.

Ad Hoc Duties

• Receive and distribute mail/parcels as they arrive.
• Franking outgoing mail when required.
• Assist in monitoring the franking machine supplies and payment top up.
• Assist Executive Secretary and Departments as and when required.
• Control meeting room diaries.
• Receive goods/services into reception, notifying individuals of delivery – keeping reception area clear at all times.
• Type up standard letters and forms when requested.
• Ensure all staff log in and out of office using company logging in and out systems in place at the time.
• Order the stationery for the office and all departments.
• To maintain staff and site contact details, updating monthly or as necessary (i.e. staff listings, telephone lists etc).
• Provide essential cover when other part-time receptionist is on holiday or during any absence.
• Organise own holiday cover in advance, liaising with Executive Secretary and other part-time receptionist.
• To provide switchboard training to fellow employees, if necessary
• Arranging couriers

This role is a true job share and as such a good collaborative approach to the role is necessary. Communication between the 2 shifts is essential to ensure smooth running of the switchboard and affiliated functions and responsibilities. This role is working in the mornings 5 days a week: Monday to Thursday working 8.30am to 1pm and Friday working 8.30pm to 12.30pm.

Experience, Qualifications, Technical Requirements

• Ideally receptionist background
• Strong administration experience
• Used to working within a fast paced & pressurised office
• Strong customer focus
• Outlook, Word, Excel literate

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.