IT Training Lead

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job summary/Purpose

• The Training Lead is an experienced role within Taylor Wimpey IT, leading a team of Training Support and accountable for the creation of training materials and delivery of training programmes alongside technology deployment to support Taylor Wimpey with service adoption.
• This position involves providing in-depth knowledge of business priorities, goals and how IT can embed successfully deployed services into the organisations.
• The role will also run communication campaigns and initiatives to oversee the effective delivery and adoption of new and existing services within the business.
• This role requires excellent interpersonal skills in order to develop and maintain strong working relationships with staff, managers and stakeholders at all levels across Taylor Wimpey and its suppliers.
• This role also requires the ability to analyse complex business problems in order to formulate and deliver appropriate training solutions whilst maintaining business satisfaction.

Primary Responsibilities

Learning & Development Management: Delivering management and advisory services to support the development of IT/Service knowledge, skills and competencies at all levels across Taylor Wimpey. Activities may include — but are not limited to:

• Determining the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs 
• Managing the development and provision of all training activities, taking account of the strategic aims of Taylor Wimpey
• Designing the skills and capabilities requirements of staff at all levels in order to adopt deployed technologies and services
• Identifying or approving appropriate knowledge transfer and training solutions, accreditations and qualifications
• Selecting, tailoring and adopting skills and competency frameworks
• Selecting and overseeing the operation of learning/training management systems
• Securing organisational resources to execute the training strategy
• Managing the training budget, allocating resources effectively, and ensuring that training initiatives are cost-effective and deliver a strong return on investment
• Identifying opportunities for strategic relationships with suppliers and business partners
• Managing the administering, documenting, tracking, reporting on learning and development activities

Training Design and Development: Designing and developing resources to transfer knowledge, develop skills and change behaviours. Activities may include — but are not limited to:

• Specifying, designing, creating, packaging and maintaining training materials and resources
• Selecting, customising/localising, and presenting training material in a form suitable to the intended purpose and audience
• Commissioning and overseeing the development of training materials, allocating resources to training teams and defining training outcomes
• Leading training programmes, recommending and specifying interventions for design, development and deployment according to agreed learning outcomes
• Overseeing configuration and testing of training environments
• Identifying, selecting and securing third-party accreditation and training support (as required)
• Ensuring the creation of simulated data, replication of external systems, interfaces and assessment systems for simulated training environments.
• Working in collaboration with Adoption Analyst to develop & deliver reinforcement training programmes that makes change stick across Taylor Wimpey

Training Delivery: Managing the delivery of training programmes, knowledge communication campaigns and initiatives to ensure training objectives are met. Activities may include — but are not limited to:

• Preparing, delivering or supervising the delivery of training activities for a variety of audiences 
• Ensuring trainings are customised to incorporate relevant scenarios and cases
• Supervising and advising the team in training delivery techniques and options
• Evaluating and monitoring the performance of training/campaign delivery activities
• Ensuring feedback is collected and analysed, and training materials are adapted accordingly to meet the needs of end user
• Conducting post go-live reviews to identify lessons learned and further training requirements and ensuring that these are addressed

Experience, Qualifications, Technical Requirements

• Educated to degree level or equivalent professional experience
• Demonstrated experience of training needs analysis in a large organisation focusing on IT
• Extensive experience of designing training curriculum and developing training material
• Strong interpersonal & influencing skills
• People management/supervisory experience
• Knowledge Management experience
• Proven experience of managing delivery of multiple IT service training programmes to end user community 
• The ability to form a well-rounded understanding of technology, operations and business processes in a large organisation 
• Strong project management skills
• Strong problem solving and analytical skills
• Excellent oral and written communication skills

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.