Group Quality Manager

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.

Job Summary

The role of the Group Quality Manager is to enhance quality assurance, consistency, standardisation and build quality across the entire group, the role involves close collaboration with all departments to ensure group-wide compliance with Building Regulations, Building Safety Act requirements, manufacturer installation guidance, designs, details, and standards. The position supports and develops regional teams to uphold consistently high construction standards throughout, fostering a right first-time culture. Trends, root causation, training needs, and development requirements are reported to the UK Production Director to formulate training and improvement.

Primary Responsibilities

Overall Quality / Compliance

• Conducting regional site visit on a regular rotating basis along with the Regional Quality Manager and Production Team focusing on but not limited to:-
• Ensuring the Build Quality Checklist (BQC) for the Site Management team and individual trade BQCs are complete.
• Compliance with drawings, details, standards, regulations and manufacturers guidance.
• Ensuring robust contractor quality assurance and supervision is in place.
• Developing a standardised approach to the QM role.
• Ensuring the BQC Quality Manager checklist is complete on each site when visiting.
• Undertake Ad hoc inspections of plots nearing completion to ensure HQI quality is maintained.
• Review Build Quality Reports submitted each quarter by the regional Quality Managers.
• Support QMs with NHBC standards/building regulation clarifications
• Support QMs with NHBC RI and CQR appeals
• Ensure compliance with TW details and drawings for standardisation.
• Improve the standardisation in approach to quality
• Monitor/develop a system to check quality assessments of Part L photographs
• Monitor/develop up a system to check quality assessments of Fire Photo evidence quality assurance
• Advise on amendments to Digital BQC
• Attend NHBC consistency days as required
• Attend and arrange Quality Improvement Plans including drafting close out reports
• Monitor CQRs and RIs for trends and report to Group Production team including any action plan for continual improvement
• Drive and continually improve NHBC PIJ Performance
• Working with Group Commercial / TWL to improve material storage on site
• Take responsibility for quality sections for PD, PM and QM meetings/conferences
• Share best practice to regional teams to assist with improving quality and standardisation

Reporting

• Collate and upload relevant findings, reports and photographs in relation to build quality and standardisation, ensuring the accuracy of weekly reports forwarded to the Group Production Team and other departments as required.
• Attending meetings with Production Directors/Managers to relay key findings which will be used to inform management strategy.
• Produce a monthly report to the UK Production Director for submission to OMT, summarising any points in regard to quality.
• Monitor and track the progress of the business’s quality KPIs. Plan intervention where and when required.
• Assist and monitor conclusion of audits such as BSA compliance.
• Report on Part L photographic evidence and Fire Photographic evidence compliance

Experience, Qualifications, Technical Requirements

• Excellent Communication Skills, written and verbal
• Attention to detail
• Problem solving
• Time Management – Working to deadlines
• Knowledge and experience of building standards and warranty provider requirements
• Previous inspection role within the house building industry
• IT skills – Microsoft package, and mobile applications
• Driving licence

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.