Receptionist

Make a Home at Taylor Wimpey

At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. 

With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.

Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. 

Home to work that matters, and you can be a part of it.
 

Job summary/Purpose

• To operate the Taylor Wimpey Business Unit’s switchboard ensuring all calls are answered promptly, queries dealt with wherever possible and efficiently directed to the correct person when appropriate. 
• Based in the Business Unit’s reception area to greet all customers/suppliers/visitors. 
• To provide administrative support to the Commercial department.

Primary Responsibilities

Handle phone calls 

• Answer the phone in a professional and courteous manner as quickly as possible 
• Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Taylor Wimpey staff 
• Transfer calls as required 
• Take accurate messages from clients wishing to be called back 
• Deliver these messages to the appropriate member of staff 

Visitor Liaison 

• Welcome on-site visitors and sign them in
• Determine the nature of business and announce visitors to the appropriate person or department 
• Keep track of key people’s movements within the building and when they are working away from the office 

 
Other Duties 

• To provide administrative support to the Commercial Department and other departments when required
• Open the morning mail and distribute 
• Franking outgoing mail 
• Help organise and plan events and transport 
• Managing the meeting room diary 
• Book any travel arrangements 
• Order and log gift vouchers 
• Collate Hospitality Register 
• Update databases, mail merge and dispatch letters as required 
• Order and manage stationary items 
• Order kitchen and meeting supplies 
• Ensure familiarity with Taylor Wimpey Health, Safety and Environmental policies and comply with employee responsibilities 
• Receive goods/services into reception, notify the individuals of delivery, keep reception area clear 
• Type up standard letters, forms, etc. as and when required 
• Ensure all staff log in and out of office using company logging in and out book 
• Any other duties required

Experience, Qualifications, Technical Requirements

• Ideally receptionist background
• Strong administration experience
• Used to working within a fast paced & pressurised office
• Strong customer focus
• Outlook, Word, Excel and PowerPoint literate

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions.  We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.  Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.    

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. 

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants:

Please inform your line manager if you wish to apply for this role.