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3 job(s) found.
Customer Relations Manager
The role of the Customer Relations Manager is to act as the customers’ key point of contact in the Taylor Wimpey Customer Journey from the point they are introduced to their home onwards, managing the customer relationship face to face.
The Customer Relations Manager plays a key role in confirming our homes are at the required standard at the point of handover; and thereafter in managing resources directly, to address and resolve any customer issues in the most efficient, positive and reliable manner.
Customer Support Coordinator - Mat Cover (12 month FTC)
The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes.
CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.
Customer Support Coordinator
The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes.
CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.